Refund Policy

01

What this policy covers

This Refund Policy applies to physical book orders placed directly on primalwisdom.in and paid for online. It works together with our Shipping Policy and Cancellation Policy — please review those pages too, as they cover related situations such as order cancellation before dispatch and delivery timelines.

02

Refund eligibility

To be eligible for a refund, all of the following must be true:

• The order is a physical book purchased at full price of ₹499 through primalwisdom.in.
• The return request is raised, and the book is shipped back to us, within the return window stated below.
• The book is unused, undamaged, and in the same condition it was delivered in.

03

Return window

You may request a return within 7 days of the delivery date shown on your courier tracking. Requests raised after this window, or books that reach us back after this window has closed, will not be eligible for a refund. We recommend initiating your return as soon as you decide the book isn't right for you, so there's enough time for the courier to complete the pickup and return.

04

Return handling charge

05

eBooks & digital products

This Refund Policy, including the return window and the ₹50 handling charge, applies only to our physical (printed) book. Because digital products are delivered instantly and cannot be "returned" in a physical sense, eBooks and other digital products are not eligible for a refund or return once access or the download link has been provided, except where required by law or in the case of a genuine technical fault on our end that prevents you from accessing the file you paid for.

06

Condition of the returned book

To be accepted for a refund, the book must be returned:

• Unused and unread beyond reasonable inspection, with the spine and cover intact.
• Free of writing, highlighting, folded pages, stains, or water damage.
• In its original packaging, where possible, along with any inserts it was shipped with.

If the returned book does not meet these conditions, we may decline the refund or offer a partial refund at our discretion, and the book may be shipped back to you at your cost.

07

How to request a refund

To start a return, please write to us with your order number and reason for return:

• Email support@primalwisdom.in within 7 days of delivery.
• Include your order ID, the email or phone number used at checkout, and a short reason for the return.
• We'll confirm the return address and pickup or self-ship instructions within 1–2 business days.

08

Refund timeline & method

Once we receive and inspect the returned book, we will notify you by email whether the refund has been approved. If approved, the refund (order amount minus the ₹50 return handling charge) will be initiated within 5–7 business days to your original payment method. Depending on your bank or payment provider, it may take a further 3–10 business days for the amount to reflect in your account.

09

Damaged, defective, or wrong item

If you receive a book that is damaged in transit, has a printing defect, or is the wrong title, this is treated differently from a change-of-mind return. Please contact us within 48 hours of delivery with photos of the item and packaging. Once verified, we will offer a full refund, including shipping charges, or a free replacement, and no ₹50 handling charge will apply in this case, as the issue is on our end.

10

Non-refundable situations

Refunds will not be issued in the following situations:

• The return request is raised after the 7-day return window.
• The book shows signs of use, damage, or missing parts caused after delivery.
• The purchase was for an eBook or other digital product (see Section 05).
• The order was purchased at a discount during a clearance or "final sale" promotion, if explicitly marked as non-returnable at checkout.
• Delivery was delayed due to reasons outside our control, such as courier delays, natural events, or an incorrect address provided by the customer.

11

Changes to this policy

We may update this Refund Policy from time to time to reflect changes in our processes or the law. Any changes will apply to orders placed after the updated "effective date" shown at the top of this page.