Cancellation Policy

01

Cancellation before dispatch

Our order processing time is usually 1–2 business days (see our Shipping Policy), so this window can be short — the sooner you reach out, the more likely we are able to stop the order before it leaves our facility.

02

Cancellation after dispatch

Once your order has been packed and handed over to our courier partner, it can no longer be cancelled in the traditional sense, since it is already on its way to you. If you no longer want the book at this stage, you may:

• Refuse the package at the time of delivery, or
• Accept the delivery and request a return once it arrives.

In either case, this is treated as a return under our Refund Policy — meaning the standard 7-day return window and the ₹50 return handling charge will apply, as it does for any other return.

03

eBooks & digital products

Because eBooks are delivered instantly, an order for a digital product cannot be cancelled once payment is confirmed and access or the download link has been issued. If you accidentally purchased the wrong digital product or experience a genuine technical issue accessing it, please contact us at support@primalwisdom.in and we'll do our best to help.

04

How to request a cancellation

To cancel an order, please contact us as soon as possible with your order details:

• Email support@primalwisdom.in, or call 079021 95719.
• Share your order ID and the email or phone number used at checkout.
• We'll confirm whether the order can still be cancelled before dispatch, or guide you through the return process if it has already shipped.

05

Refund for cancelled orders

Orders cancelled before dispatch are refunded in full within 5–7 business days to your original payment method. Depending on your bank or payment provider, it may take a further 3–10 business days for the amount to reflect in your account. Orders cancelled after dispatch follow the refund process and timelines described in our Refund Policy.

06

Order changes

If you need to change your shipping address, contact number, or the item ordered, please reach out to us immediately after placing the order. We can usually accommodate changes only before the order has been dispatched; once it ships, changes are handled by requesting a return and placing a fresh order.

07

Cancellations by us

In rare cases, we may need to cancel an order on our end — for example, if a book is out of stock, if we detect a pricing or listing error, or if we suspect fraudulent activity on the order. If this happens, we will inform you as soon as possible and issue a full refund with no deduction.

08

Changes to this policy

We may update this Cancellation Policy from time to time to reflect changes in our processes or the law. Any changes will apply to orders placed after the updated "effective date" shown at the top of this page.